A review of the role and training of return to work coordinators in Australia

Two decades ago the role of the Return to Work (RTW) Coordinator was introduced to the Australian workplace and they are now critical in the facilitation of workplace RTW. RTW Coordinators are required to manage the successful transition of the injured worker to their pre-injury position, develop and implement RTW programs, accommodate the injured worker with suitable duties and provide clear guidance on the workers compensation process. In most jurisdictions an individual is employed or nominated by their employer to fill the role of workplace RTW Coordinator. Currently a jurisdictional disparity exists in the role requirements and training received by Australian RTW Coordinators. There is little research on the background required to effectively perform the role, or whether current training is meeting the needs of the RTW Coordinator. This paper aims to provide an overview of the literature pertaining to the RTW Coordinator role and training available in Australia.