Virtual environments: lessons from industry transferred to distance-learning education

It is essential for construction professionals to be able to work in teams. Information and Communication Technology (ICT) has significantly influenced the ways in which team members interact. The School of Architecture and Built Environment at the University of Newcastle is currently investigating the extent to which the three domains of People, Processes and Technology contribute to the effectiveness of virtual teams as part of a CRC Construction Innovation project. This project is in the process of identifying the attributes practised by construction professionals which contribute to the successful outcome of construction projects. These attributes, or skills and attitudes, fall outside the domain of ICT competencies normally associated with working in the virtual environment. Teamwork is not confined to industry. Many professional degree programs seek to replicate industry practice in as realistic a manner as practicable. Third year Bachelor of Construction Management distance-learning students at the University of Newcastle work in virtual teams to prepare an estimate, tender, tender construction program and cashflow forecast for a high-rise structure. The problems they experience in working in teams electronically mirror many of those encountered by their real-life colleagues. This paper explores the extent to which educational virtual teamwork can benefit from industry-based research.