Project teams and ICT: surfacing the critical success factors

This paper reports on the second stage in a project, funded by the Co-operative Research Centre for Construction Innovation (CRC-CI) in Australia, investigating the critical success factors for ICT mediated supply chains. It argues that Information and Communication Technology (ICT) adoption in the construction industry has yet to deliver its full potential, and that a need exists to identify and understand the factors that should be addressed to reap this full potential. It describes a national questionnaire survey that was conducted to identify the critical success factors that underpin the integration of ICT in supply chains. It establishes that organisational commitment, organisational attitude to communication, rights and duties, investment drive, guarantee/protection/assurance were all identified as being critical issues to be addressed by firms wishing to successfully adopt and integrate ICT into their supply chain operations. The paper concludes with recommendations for further research.