Corporate social responsibility (CSR) to manage environmental, social and economic impacts has been widely researched in tourism. CSR in tourism can make a contribution to sustainability, but the key to sustainable development is the inclusion of local communities in
the planning and development processes. Huang, Botterill & Jones (2006) claim that ‘a socially responsible tourism organisation will fully consider what impacts on communities and the environment will result from…better balancing the needs of all stakeholders.’ (p.1). However, as Gilberthorpe & Banks (2012) argue, ‘the rise in CSR has meant safer technologies and better stakeholder engagement…there is little evidence of any real socio-economic development at the grassroots.’(p.185). There is criticism of the lack of non-western, local perspectives in tourism planning and management, and of poor delivery of CSR in practice (Alessandri, Black & Jackson, 2011; Filimonau, 2016; Gilberthorpe & Banks, 2012; Nunkoo, Smith, & Ramkissoon, 2013; Visser, 2014). Limitations on stakeholder engagement are central to these concerns as are the various research approaches that can be used for engagement.
History
Source title
Think Tank XVI: Proceedings
Name of conference
Think Tank XVI: Corporate Responsibility in Tourism - Standards, Practices and Policies
Location
Berlin, Germany
Start date
2016-07-11
End date
2016-07-15
Publisher
Building Excellence in Sustainable Tourism Education Network (BESTEN)
Place published
Berlin, Germany
Language
en, English
College/Research Centre
Faculty of Education and Arts
School
School of Humanities and Social Science
Rights statement
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives License.