Knowledge management practice in a community and allied health setting: "Forget the wah wah, just give me a yes or a no"

Using a grounded theory approach, the author examines knowledge management practice in the Community and Allied Health Division of Central Coast Health, a public health service in New South Wales. Prime issues are maintaining process improvement within a very tight budget, and negotiating meaning across disciplines. The organisation is seen as coping with remarkable issues of cross-disciplinary communication and co-ordination, with a focus on client welfare being the unifying factor.