Inclusive design in a virtual world serious game to improve adult literacy: problems, possibilities and tensions

Use of theoretical frameworks can be powerful reflective thinking tools when developing new digital tools for learning. For maximum utility, digital learning tools should be designed to be inclusive of human difference. The purpose of this paper is to provide a case study on the application of an inclusive design framework in the development of a virtual world serious game designed to improve the literacy of learners in tertiary education. This paper provides a critical perspective on applying an inclusive design framework including problems, possibilities and ongoing tension in the project involved in deploying the game to both mobile devices and via head mounted display. Understanding both the strength and potential fallibility of theoretical frameworks such as inclusive design is important in developing impactful technological solutions to enduring social and educational problems.