An integrated approach to assess facilities performance

Formulation of tools, which assess ‘Facility Performance’ in terms of quality, cost and effectiveness, is cardinal for ‘Organisational’ and ‘Facilities Management’ advancements. In the view of addressing the emerging assessment needs in the domain of facilities management, ‘Integrated Facilities Performance’ (IFP) concept is proposed. IFP aims to formulate a holistic measure that amalgamates building performance indicators and business/organisational performance domain. Stakeholder systems perspective employed to conceptualise IFP had identified four crucial stakeholders, namely customers, employees, experts and organisation. Transformed into four distinct models, these systems constitute the base for IFP assessment. Decomposition of each independent model into various subsystems of ‘mandates’, ‘limits’ and ‘terms’ capture the real meaning of IFP. Customer, employee and organisational models propose weighted approach to modelling, while expert model explores the application of probability approach to modelling. Ultimately, IFP framework integrates various individual attribute scores into a single performance score. Nevertheless, flexibility to obtain scores according to organisation’s necessities is possible.